About our Company:

LemFi (YC S21) is building the neobank for African diaspora in North America & Europe. We provide our users with a multi-currency account that allows them to hold, send, and receive money from Africa in any currency for their business and personal banking needs.

Job Summary:

Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?

If you have a strong technical background, excellent problem-solving skills, and a passion for technology, we would love to hear from you!

Responsibilities are as follows:

  • Troubleshoot technical issues, including networking, hardware, and connectivity issues
  • Act as Tier two escalation point from frontline support team as well as tech team
  • Identify and trace program issues within the product
  • Troubleshoot and resolve software defects and issues.
  • Provide technical support and guidance to end-users and other team members.

Requirements and Skills:

  • Advanced education degree is preferred.
  • 5+ years of technical work experience, preferably in technical support with customer and internal support team communication
  • Practical knowledge of networking and troubleshooting
  • SQL/.NET experience is necessary for script running, database installation, and troubleshooting
  • A good knowledge of the Financial Services industry especially within the consumer lending industry is desirable.
  • Customer-centric with a strong focus on end user experience and outcomes.
  • Ability to work in a small yet collaborative team.