About our Company:
LemFi (YC S21, Series B) is revolutionizing cross-border financial services for immigrants through its multi-currency platform, processing over $1 billion in monthly transactions. We provide instant remittances, foreign exchange services, and multi-currency accounts, all in one seamless experience.
With 300+ employees across 15+ countries, our platform supports twelve currencies and integrates directly with local banks and mobile money providers, ensuring fast, low-cost transactions. But we’re not stopping at payments. LemFi is building a comprehensive financial ecosystem empowering immigrants with the financial tools they need to thrive—wherever they go.
Our vision: To build the first full-stack financial services hub for the world’s immigrant population. 🚀
Job description
We are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service. Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have!
This is a full-time position. Team members must be available to work (40 hours per week) on a 24-hour rotational work schedule with varying 9-hour shifts from Mondays to Sundays. This does not exclude weekends and holidays.
You will:
- Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
- Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
- Interact with other team members to improve service quality
- Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
- Proactively spot different patterns that affect customers' experience and suggest possible changes to carry out.
Qualification
- **Tertiary education in marketing, communications, business management, or a related field is preferred.
- 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
- Preferred experience working in Fintech or Financial Services
- Experience using Google Apps for business, and CRM software
- Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
**This role requires the applicant to have completed tertiary institution and possession of a completion certificate.